Privacy

Entilock is Gelex’s download library and support portal for Road Crew. This page explains the information used to run it.

Patreon and your library

When you sign in, we receive your Patreon account ID and membership relationships. Entilock checks the Gelex Road Crew membership and records the editions your account owns. At sign-in, we do not request your email address, card details, billing address or permission to post. Patreon also sends membership-change notifications. These can include extra profile or contact fields; Entilock discards those fields and does not store the full notification. A valid notification prompts a fresh access check for that account. We also reconcile the membership list daily and before publishing a new release. Acquired editions stay licensed after membership ends; paid access is needed for new releases.

Your session

An essential, secure cookie keeps you signed in for up to 24 hours. Sign-out removes the server session; expired sessions are removed automatically. Sign-in attempts expire after ten minutes. Download links last one minute and work once in the same signed-in browser. We do not add advertising or analytics trackers.

Bug reports and game logs

A report stores your Patreon account ID, title, game, plugin version, description, replies, status and dates. If you choose to attach a log, it is stored privately and can only be downloaded through the report by you or Gelex. Logs may contain Windows usernames, local file paths, hardware information and a list of mods. Review the log before sharing it; you can also report a bug without one.

You can remove your attached log from the report. Gelex can delete a closed report and its attachments. Reports otherwise remain available as a history of the issue. A log you remove may already have been downloaded by Gelex for investigation. Contact Gelex on Patreon about removal of data already downloaded. Replies appear in the portal; no email notifications are sent.

Download watermarks

Releases labelled with offline download watermarks receive a unique copy number in their DLLs and resource files. The number contains no name, email or Patreon account ID. The server records its recipient Patreon account ID, release, preparation time and file hashes. These records help investigate redistribution and remain available after the release is removed. Preparing a download does not prove that its transfer completed or who later shared it. Offline watermarks do not activate a computer, contact the server during play or check a subscription in the game. Owner test downloads are marked as tests.

Devices and personal copies

The Windows app creates the activations shown under My devices. Website sign-in does not create an activation. Licence records enforce the two-device limit and one active game session. Process identifiers help the plugin recognise a restart; a list of your running programs is not sent.

Personal plugin downloads carry a random, signed copy number, without your name, email or Patreon ID inside the DLL. Entilock retains the association between account, copy, release and checksum to validate the copy and investigate redistribution. A matching copy identifies its recipient account; it does not prove who shared it. A download restriction does not automatically revoke an acquired licence.

Storage and hosting

Cloudflare hosts the website and licence service. Files and attached logs use a private R2 bucket with EU jurisdiction. That bucket setting does not cover all website processing or other service data. Cloudflare processes connection details such as IP addresses to deliver and protect the service. Application diagnostics use fixed error categories and do not intentionally log tokens, cookies, report text or log contents.

Questions about your data

Contact Gelex on Patreon. You can revoke Entilock’s permissions on Patreon and sign out here to end your current session. See Cloudflare’s privacy information and Patreon’s privacy information for their handling of data.

Updated 11 October 2026.